Terms and Conditions

1. General conditions and their acceptance

These general conditions govern the contract between you (hereinafter 'the client') and Entertainment International Malta, LTD. (hereinafter 'the company'), with company ID C43747 and address at 3rd Floor, Standard House, Telghet, STJ 1149 San Giljan, Malta.

Entertainment International Malta, LTD. is the owner of the trade name 'ESCAPEZERO' and the domain name 'escapezero.com' (hereinafter, 'the web' or 'the website') relating to video game services for casual use (hereinafter 'Casual Games') .

The completion of the Registration through the use of the 'Register' button, attributes the condition of client of the service, and means the express, full and unreserved acceptance of the client of each and every one of the general conditions.

The mere use of the service means, likewise, the client's acceptance of the regulations, instructions and privacy policy made available to the client by the company, on this same website.

2. Object

These general conditions regulate the provision of the services offered on the website by the company to the client, as well as the obligations of the client and the conditions of use of the Service.

3. Description of the service

Through the website, we offer a wide range of Casual Games, of different themes, designed to provide entertainment to our users and intended for a wide audience.

From the 'Games' section of the website, you can find the current catalogue of Casual Games offered by the company, together with its main characteristics, possible limitations and cost.

By selecting one of the products from the catalogue, expanded information on the Casual Game features will be displayed, and you can start the game by pressing the 'Play' button.

In this type of video game, each game starts and ends independently, without continuity in the form of complex stories or character progression, as occurs in role-playing or adventure games.

4. Utilization Conditions of the Service

4.1. Registration

To access the services of the website, the client must register previously, and accept these 'Terms and conditions of the website'.

When users decide to register on our Website, they will be redirected to the MEDIA ENTERTAINMENT NV registration form, where they will be asked for certain personal information to complete the process. Such information may include, but is not limited to, name, email address, and any other information necessary to facilitate account management and access to the games. In no case will personal data considered sensitive or special protection be requested. Registration is free.

All information provided in the registration form will be sent directly to MEDIA ENTERTAINMENT NV, and will be treated and managed by them in accordance with their own privacy policy. We urge users to review MEDIA ENTERTAINMENT NV's privacy policy to understand how their personal data is handled and protected.

In the registration process, data verification may be required by providing documentary evidence. Once the data and, where appropriate, the documents provided have been validated, and the verifications being favourable, the user will be enabled to access and use the services available on the website. To access the website, the user will be provided with an anonymous identifier (Username or client ID).

4.2. Payment of the Service

To provide the customer with a better user experience, we offer various means by which payment for their purchase can be made. The payment for the contracted service can be made through bank transfer, prepaid card, e-wallets, credit card, or cryptocurrency, provided they are available and accepted by our platform.

On our website, the available payment methods will be displayed, as well as the possible limitations of use for each of them. These limitations may be subject to different factors, including but not limited to anti-money laundering and counter-terrorism financing regulations, requirements imposed by the payment method provider, or user requests.

Only payments whose ownership of the money used belongs exclusively to the registered user and recipient of the purchased item will be accepted.

The minimum deposit amount is 10 Euros.

The effective provision of services cannot commence until the company receives the payment amount.

4.3. Tokens and User Account Balance

Our platform allows users to make deposits, which are converted into our platform's proprietary token called 'TOKEN'. These tokens represent the available balance in the user's account and are used to consume our services, such as playing video games.

When a user makes a deposit on our platform, the deposit amount is converted into a corresponding amount of tokens based on the EUR-TOKEN conversion table. This conversion table will be available on our website and will reflect the relationship between the value in Euros and the amount of 'TOKEN' assigned to the user's balance.

To play a video game, the user must use a specific amount of tokens corresponding to the cost of the game in that token. The cost in tokens for executing each video game will be clearly indicated and available on our website. The user's token balance will be automatically reduced by 'x' amount of 'TOKEN' upon playing each video game.

The user can check the current balance of tokens available in their gaming account at any time through our platform. It is important to note that 'TOKEN' is an exclusive token of our platform and does not have monetary value outside of it. Its purpose is to facilitate the consumption of our video game services and represent the available balance in the user's account.

Any changes to the conversion table between Euros and 'TOKEN', as well as the costs in 'TOKEN' for executing video games, will be notified to users through our website and the established notification channels with the user.

4.4. Service Execution

The games available on this Website are the property of ENTERTAINMENT INTERNATIONAL MALTA, LTD.. MEDIA ENTERTAINMENT NV acts as an authorized distributor of the products provided by ENTERTAINMENT INTERNATIONAL MALTA, LTD..

MEDIA ENTERTAINMENT NV is committed to providing high-quality products and reliable service to our users, and is responsible for facilitating online shopping, collecting user payments, and managing access to games.

The main features of the services offered through the Website can be found in the descriptive sheet accompanying them. The provision of certain services may be subject to requirements that the customer must fulfill, such as having the necessary technical and connectivity requirements to access our web platform.

Each game session begins when the user accesses a specific video game and ends when they close the browser window or after a maximum of 24 hours of inactivity. If the user closes the browser window before this period elapses, the current session will be considered concluded, and any unsaved progress will be lost.

It is important to note that our game sessions are not automatically saved, and any progress or scores achieved during a session will only remain active until you close the browser window or reach the established time limit. Once a session is finished, we cannot guarantee the preservation of any associated data or progress.

4.5. Delivery Method

The video game service offered is exclusively delivered through our web platform. Once you have completed the registration and/or corresponding payment process, you will be able to access the available video games on our platform and enjoy them directly online. No physical delivery will be made, and no downloadable copies of the video games will be provided.

4.6. Invoicing

If you wish to receive an invoice for the contracted services, please let us know and provide us with the necessary information for its issuance. It is the customer's responsibility to promptly and accurately inform us of any tax requirements or additional information necessary for the requested invoice.

4.7. Right of Withdrawal

When the user is considered a consumer, they may exercise their right of withdrawal, as provided by the applicable legislation, within a period of fourteen days following the date of contracting.

The company will have a period of 14 calendar days to refund the user the amounts paid and not consumed in the execution of video games.

4.8. Returns and Refunds

Returns will not be processed in cases where the error, failure, or inconvenience in the video game service is attributable to the user, such as misuse of the platform, technical problems caused by their equipment or internet connection, or any other action or negligence on the part of the user that affects the proper functioning of the video games.

In cases where the error or failure is attributable to our platform or services, we will evaluate each refund request on an individual basis. If we determine that a refund is warranted, the customer will receive the corresponding amount to their user account, provided that there is a balance available in the account.

If at any time the user wishes to request a refund of the available balance in their account, we commit to process this request according to the following conditions:

Refunds will only be made on the available balance in the user account. Refunds will not be issued for deposits that have already been consumed or used for playing.

The user must submit a written request using the support or assistance channels designated by our platform. The request must include the necessary information to identify the game account and the available balance to be refunded.

We reserve the right to evaluate each refund request on an individual basis. If we determine that a refund is appropriate, we commit to process it within a reasonable timeframe.

4.9. Promotional Actions

In the case of conducting promotional actions, the conditions governing them can be consulted on the Website.

5. Customer Obligations

The user agrees to use the service in accordance with the terms of the contract, including these general conditions, and, in any case, while respecting the rights of third parties, the law, and public order, and refraining from using the service for illegal purposes. The company reserves the right to take appropriate measures in the event of indications of fraudulent use of the service, including taking legal action if necessary.

The customer is solely responsible for the proper custody, conservation, and use of their username and password. Any person who enters a valid username and password will be duly authorized, in the terms described in this condition, to use them in any operation that may be carried out with the company. In case of loss, misplacement, or suspicion that the security of their access data may have been compromised, the customer must contact our customer service to obtain new access data.

It is the customer's responsibility to ensure that they have the necessary technical and connectivity requirements to access our web platform and enjoy the offered video games. We are not responsible for access problems arising from poor internet connection, technical incompatibilities, or any other technical limitation beyond our control.

6. Company Obligations

The Website will be available uninterrupted. Anomalies or interruptions in the availability or operation of the service may occur due to causes beyond the company's control. In such an event, the company will make its best efforts to resolve the anomaly within 48 hours of identifying the incident.

The company will publish on the Website information about the services offered, their characteristics, possible limitations or exclusions, and costs.

To resolve any issue or incident related to the service or to file complaints regarding the use of the service, the company provides the customer with a contact form available on the Website, as well as the email address info@escapezero.com.

7. Modifications in the service

The Company expressly reserves the right to make, at any time, any changes or modifications it deems necessary on the website, in the way services are provided, in the image, in the forms, in prices and payment methods, in these General Conditions or in any other aspect of the service.

8. Limitation and/or Exclusion of Warranties and Liability

The company shall not be held liable for the interruption, suspension, or cancellation of access to the website, as well as for the availability and continuity of the site's operation or the services and/or content therein, when it is due to a cause beyond the company's control, whether it originates directly or indirectly from it.

The website may contain hyperlinks or references that link to third-party activities. The company is not responsible for the content, materials, services, or any other element provided by third parties.

9. Industrial and Intellectual Property

All contents of the website (including, but not limited to, databases, texts, trademarks, trade names, logos, distinctive signs, images, videos, designs, page structure, etc.) are the property of the Company.

The use of the website does not grant customers any exploitation rights of any kind, nor ownership of its contents, including intellectual and/or industrial property rights.

10. Data Protection

In accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the "GDPR"), and the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (hereinafter referred to as the "LOPDGDD"), all personal data provided during the use of the website will be processed in accordance with the provisions of the Privacy Policy available on the website.

11. Notifications

The customer expressly agrees that the company may send all notifications regarding the contract, the contracting process, and the provision of the service electronically, primarily to the email address provided by the customer.

12. Applicable law

The legislation applicable to the contracted services is that of Malta, and in the event of a dispute between the company and a client, it will be subject exclusively to the jurisdiction of the courts of Malta.